2007 to 2017 Treating Partners Fairly Results

Click the following links to access the results for each quarter

20172016201520142013201220112010200920082007
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Q2Q2
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Our 3 Treating Partners Fairly Key Performance Indicators are:

  • Repayment of Deposits
  • Communications with our Partners
  • Non Compliance with the Treating Partners Fairly Policy or Charter

All the TPF KPIs are important to Joint Equity but the KPIs: our Partners are most likely to find important are;

  • Repayment of Partner deposits, by post or bank transfer. Target – 100% within 1 working day of request.
  • Payment of Non Resident Partner Payment Target 100% on due date
  • Reply to all Partner questions. Target – 90% within 1 working day.

TPF KPIs for non-compliance:

  • Number of Notices of Non-Compliance
  • Time to respond on Notice of Non-Compliance. Target – 100% within 1 working day.
  • Time required for CEO initial report on Non-Compliance with time bound action plan. Target – 100% within a further 2 working days (3 days from Notice).
  • Time required for the CEO to report on problem and action required to all staff. Target – 100% within a further 5 working days from resolving the problem (8 days from Notice)

Treating Partners Fairly publication dates:

We publish the management reports quarterly on these dates each year.
Q1 January to March on or before 14th April
Q2 April to June on or before 14th July
Q3 July to Sept on or before 14th October
Q4 Oct to Dec on or before 14th January