2007 to 2017 Treating Partners Fairly Results

Our 3 Treating Partners Fairly Key Performance Indicators are:

• Repayment of Deposits
• Communications with our Partners
• Non Compliance with the Treating Partners Fairly Policy or Charter

All the TPF KPIs are important to Joint Equity but the KPIs: our Partners are most likely to find important are;

• Repayment of Partner deposits, by post or bank transfer. Target – 100% within 1 working day of request.
• Payment of Non Resident Partner Payment Target 100% on due date
• Reply to all Partner questions. Target – 90% within 1 working day.

TPF KPIs for non-compliance:

• Number of Notices of Non-Compliance
• Time to respond on Notice of Non-Compliance. Target – 100% within 1 working day.
• Time required for CEO initial report on Non-Compliance with time bound action plan. Target – 100% within a further 2 working days (3 days from Notice).
• Time required for the CEO to report on problem and action required to all staff. Target – 100% within a further 5 working days from resolving the problem (8 days from Notice)