2014 Q1 Treating Partners Fairly results to 30th March
These results are for the part of the year from January to March 2014
Repayment of Commitment Deposits:
1. Time to repay Commitment Deposits.
Our target is 100% within 1 working day.
Time to Pay Non Resident Partner Payment
1. Payments made to NR Partners this year
Our target is 100% on due date
Time to Reply to Partner Enquiries:
1. Time to reply to partner enquiries (annual).
Our target is 90% within 1 working day.
Non-Compliance issues
1. Instances of Non-Compliance
The next 3 KPIs and their graphs are only produced if there is a Notice of Non-Compliance.
We have had zero Non-Compliance since we started operations in 2007
2. Time to respond to notifications of Non-Compliance
3. Time taken for the CEOs initial report
4. Time taken for the CEOs final report
Our Treating Partners Fairly Key Performance Indicators are:
- Repayment of Deposits
- Payment of NRP Payments
- Communications with our Partners
- Non Compliance with the Treating Partners Fairly Policy or Charter