2009 Q1 Treating Partners Fairly results to 30th March

These results are for the part of the year from January to March 2009

Repayment of Commitment Deposits:

1. Time to repay Commitment Deposits.
Our target is 100% within 1 working day.

Time to Pay Non Resident Partner Payment

1. Payments made to NR Partners this year
Our target is 100% on due date

Time to Reply to Partner Enquiries:

1. Time to reply to partner enquiries (annual).
Our target is 90% within 1 working day.

Non-Compliance issues

1. Instances of Non-Compliance

The next 3 KPIs and their graphs are only produced if there is a Notice of Non-Compliance.

We have had zero Non-Compliance since we started operations in 2007

2. Time to respond to notifications of Non-Compliance

3. Time taken for the CEOs initial report

4. Time taken for the CEOs final report

Our Treating Partners Fairly Key Performance Indicators are:

  • Repayment of Deposits
  • Payment of NRP Payments
  • Communications with our Partners
  • Non Compliance with the Treating Partners Fairly Policy or Charter