1. Time to reply to partner enquiries (annual).
Our target is 90% within 1 working day.
2. Time to reply to partner enquiries (month by month).
Time to Reply to Partner Enquiries:
1. Instances of Non-
Non-
2. Time to respond to notifications of Non-
3. Time taken for the CEOs initial report
4. Time taken for the CEOs final report
Click the following links to access the results for each quarter
4th Quarter 2010 here
3rd Quarter 2010 here
2nd Quarter 2010 here
1st Quarter 2010 here
4th Quarter 09 here
3rd Quarter 09 here
2nd Quarter 09 here
1st Quarter 09 here
2008 The whole year here
2007 The whole year here
► 2010 Treating Partners Fairly Results:
►Treating Partners Fairly publication dates:
We publish the management reports quarterly on these dates each year.
Q1 January to March on or before 14th April
Q2 April to June on or before 14th July
Q3 July to Sept on or before 14th October
Q4 Oct to December on or before 14th January
► Our 3 Treating Partners Fairly Key Performance Indicators are:
- Repayment of Deposits
- Communications with our Partners
- Non Compliance with the Treating Partners Fairly Policy or Charter
All the TPF KPIs are important to Joint Equity but the KPIs: our Partners are most likely to find important are;
- Repayment of Owner-
Partner and Investor- Target -Partner deposits, by post or bank transfer. 100% within 1 working day of request. - Payment of Investor-
Partner Investment Return Target within 21 days of receipt - Reply to all Partner questions. Target -
90% within 1 working day.
TPF KPIs for non-
- Number of Notices of Non-
Compliance - Time to respond on Notice of Non-
Compliance. Target -100% within 1 working day. - Time required for CEO initial report on Non-
Compliance with time bound action plan. Target -100% within a further 2 working days (3 days from Notice). - Time required for the CEO to report on problem and action required to all staff.
Target -
100% within a further 5 working days from resolving the problem (8 days from Notice)