Quick links:
► Click here for our Owners area where you can do your own Illustrations online. It’s easy and totally free
► We are proud of our Treating Partners Fairly achievements Click here
New:
► Our 3 Treating Partners Fairly Key Performance Indicators are:
All the TPF KPIs are important to Joint Equity but the KPIs: our Partners are most likely to find important are;
TPF KPIs for non-
► The FSA Treating Customers Fairly process:
The Financial Services Agency (FSA) says its regulated firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture.
The FSA expects regulated firms to:
Source http://www.fsa.gov.uk/pages/doing/regulated/tcf/ Where more information from the FSA is available.
These pages are updated with our Treating Partners Fairly (TPF) performance in April, July, October and January each year for the previous 3 months.
We think that it’s important for you to know how we’re doing on things including, responding to your enquiries quickly, returning Partners Commitment Deposits on time, and the information here will tell you how we’re doing.
These Key Performance Indicators, KPIs, are aslo very important to us and the same statistics are reported to our CEO on a monthly basis as part of the board meeting agenda.
The results are published here on a quarterly basis and if we change the presentation of the reports or change what we measure we will add the information on the page.
Click here for the results since 2007
► Questions
If you have any questions or comments about our TPF policy or charter, please email us. We’d be happy to hear from you.
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