Quick links:
► Click here for our Owners area where you can do your own Illustrations online. It’s easy and totally free
► We are proud of our Treating Partners Fairly achievements Click here
New:
► Joint Equity response to the FSA Complaints Procedure
Joint Equity is not regulated by the FSA as we do not carry out any regulated activities. It is not possible to be voluntarily regulated so we cannot “opt in”. All our mortgage advice is provided by our independent mortgage advisors Mortgage Beaters Ltd who are FSA regulated more
However, we consider that the FSA initiatives should be considered the minimum standard for any business connected with mortgages and who are in regular contact with the public..
But Joint Equity is an ethical organisation and we absolutely believe transparency is the core element of our business. We therefore although we comply with FSA requirements as a minimum we also try to put ourselves in our Partner’s position and understand what you will want.
We want our Owner Partners to buy a home successfully and our Investor Partners to invest successfully. If you have a complaint it is because something went and we want to know about it for 2 reasons.
First we want to put things right for you and do it as quickly as we can
Secondly we need to identify what went wrong and why. Then we need to develop and implement a plan to put it right for the future.
Mistakes, problems, or whatever has caused our Partners a problem ultimately costs us money and is a waste of time for everyone.
Our Complaints Procedure is very clear and provides time boundaries for each step. More And we are proud that we do more than the FSA require. We already exceed FSA requirements with our Treating Partners Fairly policy and charter and our Complaints Procedure is also better. See table above for summary.
We will publish the numbers of complaints we receive and how long it takes to resolve each one every 3 months at the same time we publish the Treating Partners Fairly statistics.
► The problem with reporting on our Complaints Procedure
Unlike Joint Equity to have problems producing clear and transparent information,
we hear you say -
The problem is we have been in business for 4 years and have not received a single complaint so the graph has nothing on it.
Looks odd but that is the result click 2010 or 2009 to see what we mean. But remember this is not a challenge to ruin our good record!
► The FSA and Joint Equity Complaints Procedure summary:
► Contact information for complaints:
We have a dedicated email address for complaints, which is: complaints@jointequity.co.uk. Please use this address when making a complaint with us.
Of course, any complaints sent to any other Joint Equity email addresses will be treated with the same care and attention.