TPF 2008 Q2

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2008 Treating Partners Fairly results - 2nd Quarter, April to June

► About Treating Partners Fairly:

Treating Partners Fairly is our answer to the FSA-led campaign ‘Treating Customers Fairly’.

At Joint Equity our Owners, Investors, Brokers and Estate Agents are all partners, not customers, and that is why we have adopted this terminology.

Joint Equity Ltd is not regulated by the FSA, so we are not obliged to act in accordance with their guidance, but we feel that Treating Customers Fairly is an extremely important principle, so we aim to exceed their requirements.

If you have any questions or comments about our TPF policy or charter, please email us. We’d be happy to hear from you.

Click here to download our TPF policy

Click here to download our TPF charter

Click here to report a TPF issue

► These results are for 2008 to March 2008 (click a thumbnail for full view):

The Joint Equity Scheme is for first-time buyers, home owners and property investors. This site is developed and maintained by Joint Equity ltd. ©Joint Equity (2006)

Joint Equity Ltd works with Mortgage Beaters Ltd to provide case studies & Illustrations to prospective Owner-Partners & Investor-Partners. Joint Equity Ltd does not carry out any regulated activities and so is not regulated by the FSA (Financial Services Authority). Joint Equity Ltd are introducer appointed representatives of Mortgage Beaters Ltd, which are authorised and regulated by the Financial Services Authority.

The content of this website is accurate to the best of our knowledge and for information only. We do not provide financial advice.

1. Time to repay Commitment Deposits.

Our target is within 1 working day.

2. Time to repay Commitment Deposits (month by month).

Repayment of Commitment Deposits:

1. Time to reply to partner enquiries (annual).

Our target is 1 working day.

2. Time to reply to partner enquiries (month by month).

Time to Reply to Partner Enquiries:

1. Instances of Non-Compliance

Non-Compliance issues

2. Time to respond to notifications of Non-Compliance

3. Time taken for the CEOs initial report

4. Time taken for the CEOs final report