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2008 Treating Partners Fairly results - 1st Quarter
► About Treating Partners Fairly:
Treating Partners Fairly is our answer to the FSA-led campaign ‘Treating Customers Fairly’.
At Joint Equity our Owners, Investors, Brokers and Estate Agents are all partners, not customers, and that is why we have adopted this terminology.
Joint Equity Ltd is not regulated by the FSA, so we are not obliged to act in accordance with their guidance, but we feel that Treating Customers Fairly is an extremely important principle, so we aim to exceed their requirements.
If you have any questions or comments about our TPF policy or charter, please email us. We’d be happy to hear from you.
Click here to download our TPF policy
Click here to download our TPF charter
Click here to report a TPF issue
► These results are for 2008 to March 2008 (click a thumbnail for full view):
Non-
1. Instances of Non-
2. Time to respond to notifications of Non-
3. Time taken for the CEOs initial report
4. Time taken for the CEOs final report
Partners queries:
1. Time to reply to partner enquiries (annual).
Our target is 1 working day.
2. Time to reply to partner enquiries (month by month).
Repayment of Commitment Deposits:
1. Time to repay Commitment Deposits.
Our target is within 1 working day.
2. Time to repay Commitment Deposits (month by month).
